mylaurea

Support

  1. Need help?
  2. Certificate FAQ
  3. How to add your certificate to LinkedIn

1. Need help?

For questions about a certificate — a missing email, a broken link, or details that need correcting — contact the organizers of the event or program that issued it. Organizers can look up, correct, and resend certificates.

For organizer access or other platform questions, request a workspace or email hello@mylaurea.org. A person will reply by email.

Lost access to the email address you sign in with? Write to hello@mylaurea.org from any address you can use, and name your workspace. We confirm the request comes from you before changing anything, and we tell the old address too.

2. Certificate FAQ

I didn't receive my certificate email

  • Check your spam or promotions folder and search your inbox for "certificate," "credential," or the event name. Older emails may use "credential."
  • Not receiving an email does not necessarily mean a certificate was not issued; the organizer may not have sent notifications yet, or the email may have been filtered.
  • If you still cannot find it, contact your event organizer with your full name and the email address you registered with so they can look up your certificate.

My certificate link doesn't work

  • Make sure you copied the full URL — some email clients truncate long links.
  • If the link returns "Certificate Not Found," the certificate may have been updated or revoked by the organizer. Contact them with your certificate ID or name for assistance.

My name or details are wrong

  • Certificate details can only be corrected by the event organizer. Reach out to them with the correct information and your certificate ID so they can issue an update.

What does the public certificate page confirm?

  • The page confirms that it matches the certificate record stored by the platform and displays the record's current status.
  • That record confirmation does not by itself verify the issuer's identity, assess the quality of the achievement, or mean that the platform endorses either one.

3. How to add your certificate to LinkedIn

  1. Click the Add to LinkedIn button on your certificate page
  2. In the Issuing organization field, type the issuing organization's name and select it from the dropdown
  3. Fill in LinkedIn's credential name and ID fields using the name and ID on your certificate page, then enter the issue date
  4. Save — the organization's badge should appear next to your certification

If the badge is not showing, it is usually because you have not followed the issuing organization's LinkedIn page, or because the organization was typed as plain text instead of selected from the dropdown. Follow the page, edit the certification entry, and re-select the organization from the dropdown.